Support
Something not working?
Mantel is made by one person. Write and you will get a reply from the person who built it, not a ticket number.
Please say which iPhone you have and what happened just before it went wrong. A screenshot helps more than anything.
The things that come up most
A reminder did not appear
Check Settings, then Event reminders, is switched on in Mantel, and that iPhone Settings, Notifications, Mantel has Allow Notifications on. Reminders are set on your own phone, so they also need the event to be more than an hour away when you add it.
Someone in my family cannot see the plan
They need to have joined your household, not just installed the app. Open Family and check they appear there. If they are waiting, you will see a request to approve.
The AI stopped working part way through the month
Free households share 25 AI uses a month across everybody, and it resets on the first. Settings shows how many are left. Mantel+ removes the limit.
A letter was read wrongly
Nothing is added until you confirm it, so you can correct any card before tapping through. If a date came out wrong, edit it on the card and it will save as you corrected it.
I want to stop a link I shared
Settings, then Shared links. Every invitation you have made is listed there with one tap to switch it off. Anyone opening it afterwards sees that it is no longer available.
How do I cancel Mantel+?
In the App Store, not in Mantel: iPhone Settings, tap your name, then Subscriptions. Deleting the app does not cancel it.
I want everything deleted
You can do it yourself in the app - see how deletion works.
A widget is blank or out of date
Widgets are redrawn by iOS rather than by Mantel, so they can lag by a few minutes. Opening Mantel refreshes them. If one stays empty, remove it and add it again: hold an empty part of the Home Screen, tap Edit, then Add Widget, and search for Mantel.
I paid but Mantel+ has not appeared
Pull down on the page to refresh. If it still has not, tap Restore Purchases on the Mantel+ page - Mantel checks with our server rather than trusting the receipt on your phone, so it can take a few seconds.
The weather is not in my brief
It is off until you ask for it: Settings, then iPhone integration, then Weather in your brief. If a forecast cannot be fetched, the brief simply says nothing about the sky rather than guessing.
Reporting something serious
If you have found a security problem, or a way to see data you should not be able to, please write to the address above with the word "security" in the subject. It will be looked at the same day.
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